FAQ: Camper Hooded Jacket 2.0 | Packable, Lightweight, & Eco
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the jackets made of?

The Camper Hooded Jacket is made of recycled nylon ripstop and uses Dupont Comformax fiberfill for insulation.

80 G per meter of fill is used for each jacket.

Each jacket weighs just under 1 lb.

Last updated: October 22, 2018 12:58

What colors and sizes are available?

The men’s color options are solid black, black/grey, and green/grey

The women’s color options are solid black, maroon/teal, and green/teal

Current sizes and measurements are listed on the sizing guide towards the bottom of the Campaign page.

Last updated: October 22, 2018 12:58

What is the size of the jacket in pillow form?

The jacket packs down into a 10” X 7” pillow

Last updated: October 22, 2018 12:58

Will there be more stretch goals?

At this time, we will not be developing any more stretch goals but are constantly working to improve the project.

Last updated: October 22, 2018 12:58

What are the weather ratings?

The Camper Hooded Jacket will keep you warm down to 20°F! Anything below that, we recommend layering up.

The Jacket is water resistant and will retain 93% of warmth when wet.

Last updated: October 22, 2018 12:58

Will there be an option for add-ons and what items will be available?

You will be able to add all the amazing Coalatree products at a discounted rate when filling out the survey after the campaign has ended.

Last updated: October 22, 2018 12:58

Why isn’t my Country on the shipping list?

We have hand selected the countries we are able to ship to easily.

If your country is not on the list, please let us know and we can potentially get it added.

Last updated: October 22, 2018 12:58

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://camper-hooded-jacket-20.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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